• Renew Passport
• Additional Passport Pages
• First-Time Passport
• Lost or Stolen Passport
• Passport Name Change
• Damaged or Mutilated Passport
• Child's Passport
• Traveling With Children
• Extension of Limited Passport
• Second Passport
• First Time Passport Card
• Foreign National Passports
• Passport Replacement Service
• Passport Application Guidelines
• Passport FAQs

Passport Replacement Service

CIBTvisas’s Passport Replacement Service ensures that your Canada passport can be replaced if it has been lost, stolen or damaged. 

CIBTvisas recommends that every client and customer takes advantage of CIBTvisas’s Passport Replacement Service.  With this service, CIBTvisas will replace a lost, stolen, or damaged passport.  Coverage does not include replacement of expired passports or valid travel visas and is available to Canada passport holders only.

You can purchase the Passport Replacement Service with each order. 

Need to Make a Claim?

If you purchased CIBTvisas’s Passport Replacement Service you must notify CIBTvisas if your Canada passport has been lost, stolen or damaged to make a claim.

1. Notify CIBTvisas.  Call CIBTvisas at 888-665-9956 to make a claim.  You must have your personal information as listed on the information page of your passport ready when you call. We will then collect your information, locate your account in our system, and send you the forms you need to complete to replace your passport.
2. Send the completed forms to CIBTvisas. Make a copy of your forms and collected items for your records and send the originals to the location listed in the CIBTvisas Application Kit.

3. CIBTvisas will provide you with your order status. As soon as we receive your application we will begin processing your request. CIBTvisas will secure the fastest processing time to replace your lost or stolen passport.  The available processing time is at the discretion of the Canada Department of State.  CIBTvisas will email you with a confirmation of receipt and a link to our online tracking tool which allows you to do real-time tracking of your request from the CIBTvisas website.

To Replace a Lost, Stolen, or Damaged Canada Passport You Will Need:

1. Passport.  You must, where possible submit your current Canada passport. 

2. Two passport photographs.  Canada passport applications must include two identical color photographs of each applicant taken within the last month.  Passport photographs must be 2” inches high x 2” inches wide and comply with the United States Department of State standards.

3. Passport application form.  You must complete the United States Department of State DS-11 First-Time Passport application form.

4. DS-64 statement form.  If your Canada passport was lost or stolen, you must complete the United States Department of State DS-64 Statement Regarding a Lost or Stolen Passport.

5. Passport authorization letter.  We require permission from you to process the application on your behalf.  You will need to complete a letter of authorization.